Terms of Use, etc.
■ Confirming your reservation
Once your tentative reservation has been made, please transfer the lesson fee and color diagnosis fee to the specified account within 3 days.
Please note that any bank transfer fees incurred will be borne by the customer.
Once payment has been completed, your reservation will be officially confirmed.
If you wish to pay by credit card, we will send you a link to pay by credit card via email. Please make the payment within 3 days.
Your reservation will be officially confirmed once payment has been completed.
■ Regarding time slots: The date and time of lessons and color diagnosis will be scheduled based mainly on your preferences.
This will be a completely one-on-one lesson.
When you contact us, please let us know your third preferred date and time.
Lesson time and color diagnosis are divided into two parts.
■ Lesson attendance rules
These are the lesson rules to ensure that you can take lessons comfortably.
We kindly ask for your cooperation.
*You may enter the salon 5 minutes before your reservation time.
☆Please note that we cannot extend your time even if you arrive late. Also, please be sure to contact us if you are going to be late.
☆Please refrain from canceling on the day in order to reserve your time once your reservation is confirmed. If you are unable to attend due to unavoidable circumstances, please contact us by the day before.
☆If we determine that it is difficult to hold a lesson or conduct a color diagnosis due to bad weather, natural disasters, disruptions to transportation, or other circumstances, the lesson may be canceled at short notice. In that case, we will contact each customer individually.
☆In order to improve your skills, please come to self-makeup lessons at least once a month.
☆The textbooks used in lessons at HighnessKobe are original. Please refrain from copying, modifying, altering, etc. without permission.
■ Special notes
☆Our salon is an authorized UTOWA dealer, so the makeup lesson will allow you to try out UTOWA products.
Please rest assured that there will be no pressure to sell products.
☆The skin care products and makeup used at our salon vary from person to person. If you are concerned about skin irritation, please be sure to bring your own skin care products and makeup to the lesson. If you experience any allergic reactions or skin abnormalities with any of the products used at our salon, please stop using them immediately and consult a specialist. Please note that we cannot take any responsibility for any problems that arise from using the products.
■ Sales price The sales price will be the displayed amount (displayed price/including consumption tax).
■ Payment methods
(For customers who wish to pay by bank transfer)
We require advance bank transfer, and please complete the transfer within 3 days, counting the day of your reservation as the first day.
Please note that if payment is not received within 3 days, your reservation will be cancelled.
(For customers who wish to pay by card)
A link for credit card payment will be sent to your email address, so please complete the payment within 3 days.
Please note that if we are unable to confirm your card payment, your reservation will be cancelled.
Cancellation Policy
10 days to 6 days before: 10%
5 days ago 30%
3 days ago 50%
On the day 100%
*Date and time changes are possible up until the day before if necessary.
Any bank transfer fees incurred in connection with cancellation will be borne by the customer.
The transfer fee and cancellation fee will be deducted from the refund.
note that.
Personal Information Protection Regulations
At Highness Kobe (hereinafter referred to as "our store"), we collect the minimum amount of personal information so that our customers can use our services with peace of mind.
We take the utmost care to protect the personal information you provide to us.
Our policy regarding personal information is as follows:
■We collect personal and corporate information registered by customers when they make inquiries through "Highness Kobe" and take great care in protecting customers' personal information.
■The scope of this privacy policy applies only to the services provided by "HighnessKobe".
■When we make changes to the personal information we collect, the purpose of use, or other changes to our privacy policy, we will announce these changes on this page .
■Your personal information will be stored for approximately two years, and after that period, it will be safely disposed of by our salon.
1. Purpose of Use of Personal Information On our website, we may ask you to register personal information such as your name, email address, telephone number, and address when you make an inquiry, but this personal information will not be used for any purpose other than the purpose for which it was provided. Personal information entrusted to us by our customers will be used to respond to inquiries from our store and to inform you of campaigns.
2. Prohibition of disclosure or provision of personal information to third parties We will properly manage the personal information entrusted to us by our customers and will not disclose such information to third parties except in the following cases:
・When the customer's consent has been obtained. ・When the information is disclosed to a contractor to provide the service the customer desires. ・When disclosure is required by law.
3. Safety measures for personal information We take thorough security measures to ensure the accuracy and safety of personal information.
4. Regarding inquiries about the individual If a customer wishes to inquire about, correct, or delete their own personal information, we will respond after verifying their identity.
5. Compliance with and review of laws, regulations and norms Our company will comply with Japanese laws and norms that apply to the personal information we hold, review the contents of this policy as appropriate, and always strive to improve it.
If you have any questions about the way we handle personal information, please contact us using the inquiry form .
Description based on the Specified Commercial Transactions Act
Distributor
Highness Kobe
Name of business operator
Arisa Makino
location
Heights K202, 2-1-1 Kamitsui-dori, Chuo-ku, Kobe City, Hyogo Prefecture
telephone number
Contact after booking
Business hours, shop information, etc.
Business hours: Weekdays 10:00-17:30 (excluding special holidays such as New Year's holidays and summer holidays)
Closed: Tuesday, Wednesday, Thursday
*Orders can be placed 24 hours a day
In order to accurately understand the content of your inquiry, we do not respond to inquiries over the phone.
We apologize for the inconvenience, but please contact us using the "Inquiry" form.
If you have any questions about our products, please contact us using the "Inquiry" form.
email address
Please contact us using the inquiry form.
Sales price
The sales price will be the displayed price (displayed price/including consumption tax).
Fees required other than the price of the product
Varies depending on product size
Delivery time/place
We will ship within one week of confirming your payment.
Or pick up locally.
Important Notes
Skin care products vary from person to person. In general, we cannot accept returns, exchanges, or cancellations after a product has been shipped, such as returns due to customer reasons such as skin irritation. If you experience any allergic symptoms or skin abnormalities after using the product, please stop using it immediately and consult a specialist. We cannot take any responsibility for any problems that occur after using the product.
Please contact us using the inquiry form only if the product is defective, such as damaged upon arrival.
The return period is within 7 days of product shipment. If the product is defective, we will cover the return shipping costs.
Payment method and timing
Please pay by bank transfer, cash or card. Details will be provided after your order is confirmed.
Please make the payment within 3 days of ordering the product.